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Contact Center Workforce Management - Contact Center Workforce

Por um escritor misterioso

Descrição
Equilibre eficiência e atendimento Os contact centers são ambientes altamente dinâmicos onde os clientes buscam contato através de múltiplos canais e os agentes trabalham para oferecer experiências de atendimento excepcionais. É um delicado ato de equilíbrio em constante mudança. Às vezes, o volume de contatos excedem a capacidade do agente; outras vezes, você tem mais agentes do que o necessário. Suavize esses quebra-molas operacionais e faça de seu contact center uma máquina bem regulada de experiência do cliente.  
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