PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents

Por um escritor misterioso

Descrição

This paper reports the findings of interviews with 14 users of CAs in an effort to understand the current interactional factors affecting everyday use, and finds user expectations dramatically out of step with the operation of the systems. The past four years have seen the rise of conversational agents (CAs) in everyday life. Apple, Microsoft, , Google and Facebook have all embedded proprietary CAs within their software and, increasingly, conversation is becoming a key mode of human-computer interaction. Whilst we have long been familiar with the notion of computers that speak, the investigative concern within HCI has been upon multimodality rather than dialogue alone, and there is no sense of how such interfaces are used in everyday life. This paper reports the findings of interviews with 14 users of CAs in an effort to understand the current interactional factors affecting everyday use. We find user expectations dramatically out of step with the operation of the systems, particularly in terms of known machine intelligence, system capability and goals. Using Norman's 'gulfs of execution and evaluation' [30] we consider the implications of these findings for the design of future systems.

PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents

PDF] Differences in Interactions with a Conversational Agent

Information, Free Full-Text

Explanations Can Reduce Overreliance on AI Systems During Decision-Making – arXiv Vanity

Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents' Interaction Modalities and Information Search Tasks

PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service

PDF] Perspectives for Evaluating Conversational AI

You've Got a Friend in Me: Children and Search Agents Adjunct Publication of the 28th ACM Conference on User Modeling, Adaptation and Personalization

Frontiers Should robots be polite? Expectations about politeness in human–robot interaction

PDF] Differences in Interactions with a Conversational Agent

Experiences of a Speech-enabled Conversational Agent for the Self-report of Well-being among People Living with Affective Disorders: An In-the-Wild Study

Understanding the Impact that Response Failure has on How Users Perceive Anthropomorphic Conversational Service Agents: Insights from an Online Experiment

Understanding Affective Experiences with Conversational Agents Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

de por adulto (o preço varia de acordo com o tamanho do grupo)

PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents

Sugerir pesquisas

você pode gostar